Platform Digitized Medical Exams and Payment Records For 200+ Laboratories

Client

Provega (Poland)

Solution

Integrated Laboratory Management

Scope

Development, UI, UX

Platform

Web

Duration

7 years of partnership + Ongoing development

Team

7 Developers, 2 Testers, 1 PM, 2 UI/UX Designers

Illustration of two people, a browser screen and other elements, created by Kambu

Introduction

The Complex Radiology Solution is a safe and comprehensive platform that supports and improves patient service throughout the entire examination and diagnosis process in over 200 laboratories.

Outcome

Radiology Web Platform

CRS (Complex Radiology Solution) is a web platform that helps over 200 laboratories with exam management, communication with doctors and patients, and even accountancy. 

It was developed from the ground up for Provega, which offers a series of services in radiology and teleradiology for the Polish market since 2009. 

CRS is essential for laboratories that contract specialist doctors to evaluate exams.

Before, the health professionals would receive physical copies of X-ray and CT Scan pictures so they could write down notes and diagnoses. Now, doctors can view and interpret digitized versions directly from a secure online database. 

Leaving paper behind also means data is only entered once, decreasing the risk of errors. The patient journey, from registration to receiving results, is much faster and more reliable.

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Process

How CRS Evolved

CRS can be accessed online by select users from laboratories via a private VPN (Virtual Private Network). 

Following the client’s needs, it evolved across more than 7 years from a pure exam management program to a tool that covers all aspects of medical diagnostics.

The platform provides much more than patient details and exams. It also offers communication via SMS, doctor payment information, digital signature, dynamic pricing depending on the test priority, and more.

It seamlessly integrates with hospital management software so that, as soon as the lab schedules an exam, an entry is added to the CRS system and available to technicians and doctors.

100+

Laboratories connected

7+

Years of tailored improvement

> 150TB

of Secured data

Users

Who Uses CRS

CRS can be accessed online by select users from laboratories via a private VPN (Virtual Private Network). 

Following the client’s needs, it evolved across more than 7 years from a pure exam management program to a tool that covers all aspects of medical diagnostics.

The platform provides much more than patient details and exams. It also offers communication via SMS, doctor payment information, digital signature, dynamic pricing depending on the test priority, and more.

It seamlessly integrates with hospital management software so that, as soon as the lab schedules an exam, an entry is added to the CRS system and available to technicians and doctors.

Highlights

User Flow

Secure log in

Laboratory users log in to secure area - Users have restricted access and require private VPN

Exams scheduling

Clinics schedule exam with lab management software - CRS captures data automatically

Technicians' Exams

Technicians perform exam and medical data are stored in central storage - Platform stores relevant patient data

Priorities management

Doctors evaluate exam list - They are marked with different priorities.

Text & Audio notes

Doctors access test and take notes - Can be written or in audio; doctors can ask for second opinion

Payment

Laboratories pay doctor - Accountancy section calculates due payment

SMS updates

Clinics send SMS to patient with comments - Automatically depending on configuration

Challenges

Industry Challenge

The project successfully handled three major challenges related to Health Care.

First, the platform stores medical records, so data security and user privacy are of utmost importance. So Kambu developed a closed ecosystem, meaning laboratories require a special VPN pass and certificate. They then must provide doctors with VPN access and OAuth2 access tokens.

Second, radiology examinations have a history of competing formats*.

All laboratories work with the DICOM format. It is versatile, but different radiology machine manufacturers organize the files differently, which means CRS must be ready to read them all.

Third, communication between hospitals is extremely complex. Kambu addressed this by adopting AMQP (Advanced Message Queuing Protocol), ensuring CRS is an efficient middleware in all cases.

The reason is that, historically, Polish laboratories organize their internal data very differently, despite adopting Patient Management software with the same standard, HL7 (Health Level Seven International). To help remediate this, the country is working on its own standardized format, HL7CDA PL.

*For more information, check https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3948928/

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